FAQ

At this time, Nextmall only ships within Pakistan. We currently do not offer international shipping. However, we are always looking to expand our services and may offer international shipping in the future. 

We apologize for any inconvenience this may cause and we appreciate your understanding. We strive to provide the best possible service to our customers and are committed to offering a wide range of high-quality products at competitive prices. 

If you have any questions or concerns regarding our shipping policies, please don't hesitate to contact our customer service team for assistance.

The delivery time for your package will depend on several factors, including your location, the type of product you have ordered, and the shipping method you have chosen. Here's a description of the delivery times you can expect when you order from Nextmall: 

Delivery Times: 
We aim to deliver your products as quickly as possible, and the delivery time can range from 1 to 7 days, depending on your location and the type of product you have ordered. 

Product Availability: 
The delivery time will also depend on the availability of the product you have ordered. If the product is in stock, we will dispatch it within 1-2 days of receiving your order. However, if the product is out of stock, we will inform you of the expected delivery time. 

Shipping Method: 
We offer a range of shipping methods, including standard shipping and express shipping. The delivery time will depend on the shipping method you have chosen and the location of the delivery address. 

Order Tracking: 
You can track the status of your order at any time by logging in to your account on our website. We will also send you regular updates on the status of your order via email or SMS. 

Customer Service: 
Our customer service team is always here to assist you with any questions or concerns you may have regarding the delivery of your products. You can contact us at any time for an update on the status of your order. 

Overall, we strive to deliver your products as quickly and efficiently as possible, and we are committed to providing exceptional customer service throughout the entire delivery process. If you have any specific delivery requirements or concerns, please don't hesitate to contact us for assistance.

At Nextmall, we offer a range of payment methods to make it easy and convenient for our customers to complete their purchases. Here's a description of the payment methods we accept:

Credit and Debit Cards: 
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can enter your card details securely on our website during the checkout process. 

Bank Transfers: 
We accept bank transfers from most major banks in Pakistan. To make a payment via bank transfer, simply select the bank transfer option during checkout and follow the instructions provided. 

Cash on Delivery: 
We offer the cash on delivery (COD) option for customers who prefer to pay in cash upon delivery of their products. You can select the COD option during checkout and pay the delivery driver in cash when your order arrives. 

Digital Payment Platforms: 
We also accept payments through a range of digital payment platforms, including Easypaisa, JazzCash, and Payoneer. You can select your preferred digital payment method during checkout and follow the instructions provided. 

All payment methods on our website are safe, secure, and reliable. We use the latest encryption technology to ensure that all online transactions are safe and secure, and we do not store any payment information on our servers. If you have any questions or concerns regarding payment methods, please don't hesitate to contact our customer service team for assistance.

Buying online can be safe if you take the necessary precautions and shop from reputable and secure websites like Nextmall. Here's a  all details of why shopping online at Nextmall is safe and secure: 

Secure Payment Options: 
We use the latest encryption technology to ensure that all online transactions on our website are safe and secure. We accept a range of payment options, including credit and debit cards, bank transfers, and cash on delivery. 

Secure Website: 
Our website is regularly monitored and updated to ensure that it is safe from online threats such as malware and phishing attacks. We also use secure browsing technology, such as HTTPS, to ensure that your browsing and shopping experience is safe and secure. 

Safe Delivery: 
We work with reliable and trusted courier companies to ensure that your products are delivered to you safely and securely. Our delivery partners use tamper-proof packaging and provide tracking information so that you can track your order in real-time. 

Customer Reviews: 
We encourage our customers to leave reviews and ratings for our products and services. This helps build trust and confidence in our brand and also helps other customers make informed purchase decisions. 

Customer Service: 
Our customer service team is always here to assist you with any questions or concerns you may have. We are committed to providing exceptional customer service and ensuring that our customers have a seamless and safe online shopping experience. 

Overall, buying online can be safe if you follow best practices such as shopping from secure websites, using strong passwords, and keeping your personal and financial information private. At Nextmall, we take the necessary precautions to ensure that your online shopping experience is safe, secure, and hassle-free.

How to place an order on your online shopping website, Nextmall in Pakistan: 

Browse our Website:
Visit the Nextmall website and browse through our products. You can use the search bar to find specific products or browse through the categories. 

Select Products:
Select the products you wish to purchase and add them to your cart by clicking on the 'Add to Cart' button. You can add multiple items to your cart. 

Review your cart: 
Once you have added all the items to your cart, review your order summary in the cart. You can remove items or change quantities at this stage. 

Proceed to Checkout: 
Click on the 'Checkout' button to proceed to the checkout page. 

Log in or Checkout as Guest:
You can either log in to your Nextmall account to complete your purchase, or you can checkout as a guest. If you checkout as a guest, you will need to provide your email address and shipping information. 

Enter Shipping Information:
Enter your shipping information, including your name, address, and phone number. 

Choose Payment Method:
Choose your preferred payment method. We accept a range of payment options, including credit and debit cards, bank transfers, and cash on delivery. 

Review and Place Order: 
Review your order summary, including the total cost and shipping details. Once you have reviewed your order, click on the 'Place Order' button to complete your purchase. 

Order Confirmation: 
You will receive an order confirmation email with the details of your order and estimated delivery date. 

Thank you for choosing Nextmall as your online shopping destination in Pakistan. We are committed to providing you with the best online shopping experience possible, and our customer service team is always here to assist you with any questions or concerns.

At Nextmall, we understand that sometimes you may need to cancel or change your order. We offer a simple and easy process for cancelling or changing your order before it has been shipped. Here's how you can cancel or change your order: 

Log in to your Nextmall account: 
Go to the 'My Orders' section of your account and select the order you want to cancel or change. 

Contact our Customer Service Team:
 If your order has not been shipped, please contact our customer service team as soon as possible. We will do our best to accommodate your request. 

Request a cancellation or change: 
If your order has not been shipped, you can request a cancellation or change by contacting our customer service team through our website or via phone. Please provide your order number and the reason for your cancellation or change request. 

Refund or Exchange: 
If your order has been cancelled, we will process your refund in the original form of payment. If you requested a change, we will process the exchange and send you a confirmation email once the change has been made. 

Please note that our cancellation and change policy may vary depending on the type of product and the stage of your order. Once your order has been shipped, it cannot be cancelled or changed. In such cases, you can initiate a return once you have received the product. 

Thank you for shopping at Nextmall. We are committed to providing you with exceptional service, and our customer service team is always here to assist you with any questions or concerns.

At Nextmall, we encourage customers to create an account in order to place an order, however, it is not mandatory. Here's a description of our account and guest checkout options: 

Creating an Account 
Creating an account on Nextmall is quick and easy. Simply click on the 'Sign Up' button on the top right corner of the website and fill in the required information. By creating an account, you can save your shipping addresses, track your orders, and view your order history. You can also sign up for our newsletter and receive exclusive deals and promotions. 

Guest Checkout 
If you prefer not to create an account, you can still place an order as a guest. Simply select the products you want to purchase and click on the 'Checkout as Guest' option. You will need to fill in your shipping and billing information, but you will not be required to create an account. However, please note that creating an account can help speed up the checkout process for future purchases. 

Thank you for shopping at Nextmall. We are committed to providing you with a seamless and convenient online shopping experience, and our customer service team is always here to assist you with any questions or concerns.

At Nextmall, we understand how important it is for you to know the status of your order. That's why we provide a simple and easy-to-use order tracking system. Here's how you can track your order: 

Log in to your Nextmall account: Go to the 'My Orders' section of your account and select the order you want to track. 

Check the order status: You will be able to see the current status of your order, including whether it has been confirmed, shipped, or delivered. You will also be able to see the estimated delivery date. 

Track your order: If your order has been shipped, you can click on the 'Track Order' button to see the current location and status of your shipment. You will be redirected to the courier's website where you can enter your tracking number to get real-time updates on the status of your order. 

Alternatively, you can also track your order by visiting the courier's website directly and entering your tracking number. 

If you have any questions or concerns about the status of your order, please feel free to contact our customer service team. We are always here to assist you and provide you with the best online shopping experience possible. 

Thank you for choosing Nextmall as your online shopping destination in Pakistan. We are committed to providing you with exceptional service, and we look forward to serving you.

At Nextmall, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or not as described, you can easily return it by following these simple steps: 

Initiate a Return: Log in to your Nextmall account and go to the 'My Orders' section. Select the product you want to return and click on the 'Return' button. Choose the reason for the return and upload any relevant images if required. 

Arrange for Pickup: Once your return request is approved, our team will arrange for the product to be picked up from your doorstep. Please ensure that the product is in its original packaging, with all tags and accessories intact. 

Refund or Exchange: Once we receive the returned product, we will inspect it and process your refund or exchange. Refunds will be processed in the original form of payment, and exchanges will be subject to product availability. 

Please note that our return policy may vary depending on the type of product and the reason for the return. For more information on our return policy, please visit our 'Returns and Refunds' page on our website.

Thank you for shopping at Nextmall. We are committed to providing you with the best online shopping experience possible, and our customer service team is always here to assist you with any questions or concerns.